Customer Terms & Conditions

Who you're buying from

[Not yet written. State plainly that RAIEX is the platform/technology operator and the named business (e.g. Singh's Associated LTD) is the actual seller and merchant of record for the sale - RAIEX is not itself the seller. See 10_RAIEX_NETWORK_VISION.md's own 'RAIEX Core vs. Network' distinction.]

Placing an order

[Not yet written. How an order is formed, when it becomes binding, what happens if stock turns out unavailable after a request/hold.]

Requests and reservations

[Not yet written. Explain plainly that a request or a held item is not a completed sale until the customer confirms and pays - matches the real system behaviour (src/app/shop/request/**), should describe it in plain terms, not invent new commitments beyond what the system actually does.]

Pricing and payment

[Not yet written. How prices are shown, when payment is taken (cash on collection vs. card via SumUp), currency, and that RAIEX never sees or stores card details directly - SumUp does.]

Collection and delivery

[Not yet written. State current real capability honestly - collection only, no delivery, per the storefront's own current design (checkout/page.tsx).]

Returns, refunds and cancellation

[Not yet written. The business's actual returns policy (condition, time window, refund method) - this is commercial policy the founder/business must supply, not something to invent.]

Faulty or misdescribed items

[Not yet written. Statutory consumer rights (UK Consumer Rights Act 2015 and similar) - needs solicitor confirmation of exact wording, not drafted here.]

Liability

[Not yet written. Standard limitation-of-liability language - solicitor-drafted, not appropriate to originate here.]

Complaints and contact

[Not yet written. Real contact details for the business, and how a complaint is handled.]